Welcome to Footwear Everyday’s FAQ section! We’ve compiled answers to the most common questions about our premium footwear, shipping policies, and customer service. Whether you’re looking for the perfect pair of loafers for the office or sandals for your next vacation, we’re here to ensure your experience is as comfortable as our shoes.
About Our Products
What types of footwear do you offer?
Our carefully curated collection includes:
- Boat Shoes
- Boots
- Flats
- Heels
- Loafers
- Oxfords
- Sandals
- Sneakers & Athletic Shoes
How do I choose the right size?
We recommend referring to our detailed size chart for each product. If you’re between sizes or have specific fit concerns, our San Diego-based customer service team at [email protected] can provide personalized recommendations based on the style you’re considering.
Are your shoes suitable for wide feet?
Many of our styles, particularly our loafers and oxfords, are designed with comfortable lasts that accommodate various foot widths. Product descriptions specify when styles are particularly suited for wide feet. When in doubt, contact our team for guidance.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and easy order tracking.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, excluding some remote areas in Asia. During checkout, our system will confirm whether we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders over $50 via EMS, delivers in 15-25 business days after processing
How can I track my order?
Once your order ships, we’ll email you tracking information. You can also check your order status by logging into your account on our website.
Are there additional fees for international orders?
International customers may be responsible for customs duties or taxes depending on their country’s regulations. These fees are not included in our shipping charges and are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We want you to love your Footwear Everyday purchase. You may initiate returns within 15 days of delivery. Items must be unworn, in original condition with all packaging. Please email [email protected] to begin the return process.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order and return the original item following our standard return process.
Customer Service
How can I contact customer service?
Our San Diego-based team is available via email at [email protected]. We typically respond within 24 hours during business hours (Monday-Friday, 9AM-5PM PST).
What is your company address?
Footwear Everyday
694 Holden Street
San Diego, US 92101
694 Holden Street
San Diego, US 92101
Still have questions? We’re happy to help! Contact our friendly customer service team, and let us guide you to your perfect pair of shoes. At Footwear Everyday, we’re committed to making every step of your shopping experience as comfortable as our footwear.